Refund policy
At Zenvia, we aim to provide a smooth and reliable shopping experience.
🔄 Returns
We offer a 10-day return policy, which means you have 10 days after receiving your order to request a return.
To be eligible for a return:
- The item must be unused and in original condition
- Must include original packaging and tags
- A proof of purchase is required
📩 How to Request a Return
To initiate a return, contact us at:
📧 s4ny2069@gmail.com
Once your request is approved, we will provide:
- Return instructions
- Shipping details
⚠️ Returns sent without prior approval will not be accepted.
🚚 Return Shipping
- Customers may be required to bear return shipping charges (you can change this if you want)
- Please ensure the product is securely packed to avoid damage
❗ Damaged or Incorrect Items
Please check your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 24–48 hours with photo/video proof.
We will review and resolve the issue as quickly as possible.
🚫 Non-Returnable Items
We do not accept returns for:
- Used products
- Personal care items (for hygiene reasons)
- Sale items
- Gift cards
🔁 Exchanges
We currently do not offer direct exchanges.
If needed, you can return the item and place a new order.
💰 Refunds
Once we receive and inspect your return:
- You will be notified of approval/rejection
- If approved, refund will be processed within 7–10 business days to your original payment method
⏳ Bank processing time may vary.
If your refund is delayed, contact us at:
📧 s4ny2069@gmail.com